Support
Get unstuck.
Crew members start with their owner. Owners, beta testers, and billing questions come straight to us, and they get answered in 1 business day.
IN APP STORE REVIEW · IN BETA
CutCrew is in App Store review now — beta crews are running real weeks on it while Apple reviews. This desk is staffed anyway — one small team, and a beta tester’s email goes to the same place a paying owner’s will.
Beta
Waiting to hear back?
Beta access is an application, not a signup, so it isn’t instant. Every request gets an answer — a yes or a not yet. If yours has gone quiet, email us and we’ll go find it.
STILL WAITING
Write to support@cutcrewapp.com with the business name you applied under.
HAVEN’T ASKED YET
Request beta access — beta testers get 90 days free when the app ships, and no card is taken at any point.
Crew members
Start with your owner.
Your owner runs your crew's account and can fix most things — a wrong phone number, a punch that needs correcting, sign-in trouble. Start there.
THE PHONE NUMBER
Check that your number matches what your owner entered. A mismatch there is behind most sign-in trouble.
THE APP ITSELF
If it misbehaves, delete it and reinstall. Your punches are stored on the server — nothing is lost.
Owners
Tell us what happened.
Email us with what happened and what you expected. Include your business name; screenshots help.
Replies within 1 business day.
Billing
Card numbers never travel by email.
Nobody is billed during the beta, so most of this is for later. When there is a subscription to ask about, it goes to the same address — support@cutcrewapp.com, with “Billing” in the subject. Never email card numbers. Billing changes happen on your secure Stripe page in the app.
Also on this site
The rest is written down.
HOW-TO GUIDE
Setup, punches, receipts, invoices, and the quarter-end export, step by step — read the guide.
DATA REQUESTS
Write to privacy@cutcrewapp.com.