Cancellation & Refunds

Your CutCrew subscription

• New accounts get a free trial — currently 30 days, or 90 days for accounts that join during our beta-testing period. No card is required to start the trial, and nothing is charged during it. The trial that applies to you is shown at signup.
• To continue after the trial: in the iOS app you subscribe through Apple’s In-App Purchase and are billed by Apple, with the subscription managed and cancelled in your Apple Account’s subscription settings and Apple’s standard EULA applying to that purchase; on the web you add a payment method on a secure page hosted by Stripe, our payment processor. We never see or store your card or bank account number either way.
• Billing is in advance and renews automatically until you cancel. Applicable sales tax is calculated and added at checkout.
• Cancel any time from the billing screen; cancellation takes effect at the end of the paid period. We don't prorate partial months, and fees already paid aren't refunded except where the law requires.
• If a renewal payment fails, we'll retry and notify you. While an account is lapsed it goes read-only: no new punches or receipts, but your history and your tax exports remain available. We never hold your records hostage over billing.
• Prices can change with at least 30 days' notice; changes apply from your next billing period.
• Founding crews — accounts that join during the founding period — keep the plan price they signed up at for as long as the subscription stays active, even if list prices rise later. The price-change notice above applies to everyone else.

Payments your customers send you (Stripe Connect)

If your plan includes online invoice payments, you connect your own Stripe account to CutCrew. When one of your customers pays an invoice through a pay link CutCrew generates:

• The money goes directly to your own Stripe account. CutCrew never receives, holds, or has custody of the funds at any point.
• CutCrew is not a bank, a money transmitter, or the merchant of record for that transaction — you are. Refunds, disputes, and chargebacks on a payment are between you, your customer, and Stripe; CutCrew isn't a party to them.
• Depending on your plan, CutCrew may charge a platform fee — a small percentage of each payment collected through a CutCrew-generated invoice link — in addition to Stripe's own processing fees. Any applicable fee is disclosed before you connect Stripe or select a plan that includes it.
• You're responsible for your own tax, sales-tax, and regulatory compliance on payments you collect through your customers, the same as if you'd used any other payment tool.

In short: a refund on your CutCrew subscription is governed by the cancellation policy above. A refund on a payment your customer sent you through an invoice happens inside your own Stripe account, on your terms with your customer — CutCrew isn't the merchant of that transaction and doesn't process, hold, or reverse those funds.

This page is a plain-language excerpt. The full Terms of Service are the binding document — see §4 (Price, trial, and billing) and §5 (Payments your customers send you) for the complete terms.